Sharqsouq ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Services"), including when you post ads, interact with other users, or access our services. By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information
We collect personal information that you provide when you register for an account, post ads, or interact with other users. This may include:
1.1.1 Name
1.1.2 Email address
1.1.3 Phone number
1.1.4 Physical address
1.1.5 Payment details (when applicable)
1.1.6 Profile information (such as display name and preferences)

1.2 Non-Personal Information
We also collect non-personal information, which may include:
1.2.1 Usage data (such as pages visited, time spent on the Services)
1.2.2 Device information (such as device type, operating system, and browser)
1.2.3 Log data (such as IP address, browser type, referring URL, and timestamps)

1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and interactions with the Services. For more information about how we use cookies, please see our Cookie Policy.

2. How We Use Your Information

2.1 To Provide and Improve Services
We use your information for the following purposes:
2.1.1 To enable you to create an account and use the Services.
2.1.2 To facilitate the posting and management of classified ads.
2.1.3 To communicate with you about your account, transactions, and updates to the Services.
2.1.4 To personalize your experience, including suggesting relevant ads or features.
2.1.5 To monitor and improve the performance and functionality of the Services.

2.2 To Process Transactions
2.2.1 To process payments and fulfill transactions, including purchases, sales, or exchanges, as applicable.

2.3 To Communicate with You
2.3.1 To respond to inquiries, provide customer support, and address any concerns or issues.
2.3.2 To send promotional or marketing communications (if you have opted in to receive such communications). You can opt out of these communications at any time.

2.4 To Ensure Compliance and Legal Obligations
2.4.1 To comply with applicable laws, regulations, and legal processes.
2.4.2 To enforce our Terms of Use and investigate any potential violations.
2.4.3 To protect the security and integrity of the Services.

3. How We Share Your Information

3.1 With Other Users
When you post ads or content on the Services, your information (such as your name, display name, and the content of your ad) may be visible to other users. We cannot control how other users use the information you provide to them.

3.2 With Service Providers
We may share your information with third-party service providers who assist us in operating the Services, including:
3.2.1 Payment processors
3.2.2 Hosting providers
3.2.3 Analytics services
These third parties are obligated to protect your information and may not use it for other purposes.

3.3 For Legal and Security Reasons
We may disclose your information if required by law, regulation, or legal process (such as a subpoena). We may also disclose your information to:
3.3.1 Protect the safety, rights, or property of Sharqsouq users, or the public in case of a legal claim, violation of our Terms of Use, or suspected fraud.
3.3.2 Comply with law enforcement requests or cooperate with investigations.

3.4 In the Event of Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on the Services if this occurs.

4. Your Data Rights and Choices

4.1 Access and Update Your Information
You can access and update your personal information by logging into your account on the Services. If you need assistance, please contact us at [Email Address].

4.2 Opt-Out of Marketing Communications
You can opt out of receiving promotional emails by following the instructions in the emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your account and the Services.

4.3 Delete Your Account
You can delete your account at any time by contacting us. Please note that deleting your account may not immediately remove all of your information from the Services, as certain data may be retained for legal or operational purposes.

4.4 Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you delete your account, we may retain some information for legitimate business purposes, such as:
4.4.1 Fraud prevention
4.4.2 Legal compliance

4.5 California Privacy Rights
If you are a resident of California, you have the right to request access to the personal information we have collected about you and to request that we delete that information, subject to certain exceptions under California law. To make such a request, please contact us at [Email Address].

4.6 European Economic Area (EEA) Users
If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). These rights include:
4.6.1 The right to access the personal data we hold about you.
4.6.2 The right to request the correction or deletion of your personal data.
4.6.3 The right to restrict or object to the processing of your data.
4.6.4 The right to data portability.

To exercise any of these rights, please contact us at [Email Address].

5. Security of Your Information

5.1 We use reasonable administrative, technical, and physical security measures to protect the personal information we collect from:
5.1.1 Loss
5.1.2 Misuse
5.1.3 Unauthorized access
5.1.4 Disclosure
5.1.5 Alteration or destruction

5.2 However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

6.1 The Services may contain links to third-party websites or services that are not operated by us.
6.2 We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

7.1 The Services is not intended for use by individuals under the age of 13.
7.2 We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

8.1 We reserve the right to update or modify this Privacy Policy at any time.
8.2 If we make material changes, we will post the updated policy on this page and update the "Last Updated" date at the top.
8.3 We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

9.1 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
9.1.1 [Company Name]
9.1.2 [Email Address]
9.1.3 [Phone Number]
9.1.4 [Physical Address]